Raiise Pty Ltd (ACN 678 651 075 ) (us, we) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of the kinds of Personal Information we collect and hold include names, addresses, email addresses, phone numbers and school and sports club.

This Personal Information is obtained in many ways including correspondence by telephone, by email, via our website www.raiise.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. We and our business associates may use your Personal Information to send you information, including details of products and services that may be of interest to you. You may unsubscribe from mailing/marketing lists at any time by contacting us or our business associate (as applicable) in writing. If government funding for the codesign, development, implementation, research and evaluation of initiatives is obtained we may use your Personal Information for these purposes and may disclose the same to government.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

If we do not collect your Personal Information, we may not be able to provide you with the services you have requested.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• To our business associates and government for the purposes described herein;
• To other third parties with your consent; and
• Where required or authorised by law.

In the course of our relationship with you, we may disclose some of your Personal Information to overseas recipients. However we will only do so if any of the following applies:

• We have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (APPs) (other than APP 1) in relation to the information.
• You consent to the disclosure.
• We reasonably believe:
  • the recipient of the information is subject to a law, or binding scheme, that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the APPs protect the information; and
  • there are mechanisms that you can access to take action to enforce that protection of the law or binding scheme.
•  The disclosure is required or authorised by or under an Australian law or a court/tribunal order

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at the email address below.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we will require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

E: info@gravitateco.com.au
P: 0402 346 641

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.